关于退换

Return & Exchange Q&A

Q1: Are handmade custom artworks eligible for return or exchange?

A: All handmade customized artworks are personalized exclusive products and do not support unconditional returns or exchanges. Each piece is handmade according to the customer's requirements, with unique craftsmanship and design attributes, so ordinary reasons such as dislike, inappropriate style, or inconsistent imagination will not be accepted for return or exchange.

问：手工定制作品是否可以退换货？

答：所有手工定制作品均为个性化专属制品，不支持无理由退换货。每一件作品均根据客户需求手工制作，具备独一无二的工艺与设计属性，因此不接受因个人不喜欢、风格不符、想象偏差等普通理由的退换货申请。

Q2: Are finished spot products eligible for return or exchange?

A: Finished in-stock handmade artworks also belong to unique boutique collectibles. In order to protect the uniqueness and collection value of the works, in-stock items do not support unconditional returns and exchanges. Only logistics damage accidents can be verified for after-sales processing in accordance with the rules.

问：现货成品作品是否可以退换货？

答：现货成品手作同样属于独一无二的精品收藏品，为保障作品的唯一性与收藏价值，现货作品不支持无理由退换。仅发生物流破损事故时，可按照规则核验处理售后。

Q3: What is the only applicable scenario for after-sales return and compensation?

A: The only valid after-sales scenario is severe damage or loss of the artwork caused by objective logistics accidents during transportation. Buyers must complete inspection within 24 hours after receiving the package and provide complete and valid evidence including damaged artwork and original packaging photos/videos for verification.

问：唯一可售后退换理赔的情况是什么？

答：仅作品在运输途中因客观物流事故，造成严重破损、丢件的情况，可受理售后理赔。买家需在签收包裹后24小时内完成验货，并提供作品破损状态、原包装完整状态的清晰影像凭证，审核通过后方可处理。

Q4: Which situations do not support return, exchange or refund?

A: No after-sales service will be provided for the following situations: personal subjective dislike, slight flaws and handcraft traces unique to handmade works, minor scratches or slight extrusion generated by normal logistics friction, damage caused by improper storage, accidental collision or man-made damage after signing for the package, and overdue application beyond the 24-hour inspection period.

问：哪些情况不支持退换货、退款理赔？

答：以下情况不予受理售后退换及退款：个人主观不喜欢、手作自带的细微工艺痕迹与正常瑕疵、运输正常摩擦产生的轻微划痕与轻微挤压、签收后存放不当、人为磕碰损坏、超出24小时验货时效的逾期申请，均不在售后范围内。

Q5: What is the return and exchange policy for art materials and tools?

A: Unused, unopened and undamaged art materials and tools can support reasonable return and exchange applications within the valid after-sales period. Returns caused by personal reasons shall be borne by the buyer for the return shipping fee. Damaged packaging, used traces, man-made damage or overdue applications are not eligible for return or exchange. Only severe damage or loss caused by objective transportation accidents can be accepted for after-sales verification and processing.

问：艺术材料与工具的退换货规则是什么？

答：未使用、未拆封、品相完好的艺术材料与工具，可在售后有效期内申请合理退换货。个人原因退换产生的往返运费由买家自行承担。包装破损、存在使用痕迹、人为损坏或超时申请的物料均不支持退换。仅运输途中客观物流事故造成的严重破损或丢件，可受理售后核验处理。