Work Related Q&A

Q1: What materials are used for the artworks?

A: Needle felting artworks are crafted from naturally dyed, non-toxic wool, paired with glass eyes and sturdy metal wire frames. Fantasy creature art dolls are made of mixed materials, including polymer clay, fabric, filling materials, metal and glass. Both art forms are exquisite collectible artworks.

Q: What materials are used for the artworks?

A: Needle felting artworks are crafted using non-toxic, naturally dyed wool, paired with glass eyes and metal wire frames. Fantasy creature art dolls are created from a mix of materials, including polymer clay, fabric, stuffing, metal, and glass. Both are exquisite collectible artworks.

Q2: How do I protect and maintain my artwork?

A: Both art forms are exquisite collectible artworks. Please keep them away from humid environments, direct sunlight and pet contact. Do not wash the artwork with water or apply strong external impact and heavy pressure. For daily maintenance, dust can be removed with a camera air blower or a soft brush. Displaying the artwork in a glass cabinet is the best way for long-term preservation.

Q: How should I care for and maintain my artwork daily?

A: Both types are exquisite collectibles. Avoid placing them in humid environments, exposing them to direct sunlight, or letting pets touch them. Do not wash with water, and avoid strong impacts or heavy pressure. For daily maintenance, you may use a camera air blower to remove dust or gently clean with a soft brush; keeping them in a glass display case is best for long-term preservation.

Q3: What are the characteristics of your handmade works?

A: All of our works are purely handmade original artworks. Each piece is crafted manually with elaborate craftsmanship, featuring unique texture, detailed carving and exclusive design. No two identical works exist, making each piece a distinctive boutique collectible with high ornamental and collection value.

Q: What are the features of your handmade works?

A: All items are purely handmade original artworks. Every piece is meticulously crafted with expert skill, offering unique textures, fine details, and exclusive designs. No two pieces are identical, making each one a unique boutique item with high aesthetic and collectible value.

Q4: Are there natural characteristics of handmade artworks?

A: All purely handmade artworks are not industrially mass-produced and will have subtle handcrafted traces and slight individual differences. These natural details are not defects, but unique features exclusive to handmade art. Perfectionists who pursue industrial-level flawless quality please place your order carefully.

Q: What are the natural characteristics of handmade works?

A: All purely handmade works are not mass-produced by industrial machinery and will show subtle traces of manual labor and slight individual variations. These natural details are not flaws but are unique characteristics of handmade art. Perfectionists seeking industrial-level perfection, please place your order with caution.

Q5: Are the original handmade works protected by copyright?

A: All handmade works, including customized works and finished in-stock works, are original creative works protected by intellectual property copyright. Any unauthorized theft, screen recording, re-editing, reposting, commercial use and profit-making behaviors of the original production videos and physical works are serious copyright infringements.

Q: Are your original handmade works protected by copyright?

A: All our handmade works, including custom and ready-made pieces, are original creations protected by intellectual property rights. Any unauthorized theft, screen recording, re-editing, reposting, or commercial use for profit of our original production videos and physical artworks constitutes a serious copyright infringement.

Shipping & Transportation Q&A

Q1: Where do you ship from, and which couriers do you use?

A: We provide worldwide shipping services via reliable international couriers. All items are shipped from China. All packages come with full tracking information and shipping insurance. A logistics tracking link will be sent via email after shipment.

Q1: Where do you ship from, and which couriers do you use?

A: We provide worldwide shipping services via reliable international couriers. All items are shipped from China. All packages come with full tracking information and shipping insurance. A logistics tracking link will be sent via email after shipment.

Q2: What is the approximate shipping transit time?

A: In-stock artworks will be inspected, packed and shipped within 3–5 working days. International delivery generally takes 7–15 working days, depending on the destination region and customs clearance progress. For custom-made artworks, please refer to the Custom Commission Q&A for relevant production and delivery schedules.

Q2: What is the approximate shipping transit time?

A: In-stock items are inspected, packed, and shipped within 3–5 working days. International shipping typically takes 7–15 working days, depending on the destination region and customs clearance progress. For production and delivery schedules for custom-made items, please refer to the Custom Commission Q&A.

Q3: How are handmade artworks packaged for shipment?

A: Every delicate handmade artwork is carefully packed with sturdy collector gift boxes and professional buffer cushioning materials, which greatly avoids extrusion and damage during transportation and ensures intact delivery.

Q3: How are handmade artworks packaged for shipment?

A: Every delicate handmade artwork is carefully packed using sturdy collector gift boxes and professional cushioning materials to minimize the risk of crushing and damage during transit, ensuring the work arrives in perfect condition.

Q4: Does the price include tariffs and import taxes?

A: International orders may incur import duties and local taxes of the destination country. All related fees are not included in the product price and shall be borne by the recipient.

Q4: Does the price include tariffs and import taxes?

A: International orders may be subject to import duties and taxes in the destination country. These costs are not included in the product price and must be covered by the recipient.

Q5: How is the shipping fee calculated?

A: International shipping fees are calculated based on the destination country, package weight and dimensional size. The courier will take the larger value between the actual gross weight and volumetric weight as the final billing weight. Final shipping cost varies by region and logistics channel. We will provide an accurate shipping quote according to your order situation.

Q5: How is the shipping fee calculated?

A: International shipping fees are calculated based on the destination country, package weight, and dimensions. Couriers use the greater of the actual gross weight or volumetric weight as the billable weight. Shipping costs vary by region and logistics channel; we will provide an accurate quote based on your specific order.

Q6: What are the shipping terms for materials and tools?

A: Art materials and tool shipments follow standard international logistics rules, same as artwork shipping. All material packages are fully trackable and insured. Material orders are packed with basic protective packaging, and minor surface scratches or slight extrusion caused by normal transportation are not covered by after-sales compensation.

Q6: What are the shipping terms for materials and tools?

A: Shipments of art materials and tools follow the same international logistics rules as artworks, including tracking and insurance. These items are packed with basic protection; minor surface scratches or slight deformation caused by normal transit that does not affect functionality are not eligible for after-sales compensation.

Return & Exchange Q&A

Q1: Are handmade custom artworks eligible for return or exchange?

A: All handmade customized artworks are personalized exclusive products and do not support unconditional returns or exchanges. Each piece is handmade according to the customer's requirements, with unique craftsmanship and design attributes, so ordinary reasons such as dislike, inappropriate style, or inconsistent imagination will not be accepted for return or exchange.

Q: Are handmade custom artworks eligible for return or exchange?

A: All handmade custom artworks are personalized, exclusive products and do not support returns or exchanges without reason. Each piece is handmade according to customer requirements and possesses unique craftsmanship and design attributes; therefore, return or exchange requests based on ordinary reasons such as personal dislike, style mismatch, or discrepancies in imagination will not be accepted.

Q2: Are finished spot products eligible for return or exchange?

A: Finished in-stock handmade artworks also belong to unique boutique collectibles. In order to protect the uniqueness and collection value of the works, in-stock items do not support unconditional returns and exchanges. Only logistics damage accidents can be verified for after-sales processing in accordance with the rules.

Q: Are in-stock finished artworks eligible for return or exchange?

A: In-stock finished handmade items are also unique boutique collectibles. To ensure the uniqueness and collection value of the works, in-stock items do not support returns or exchanges without reason. Only in the event of logistics-related damage can after-sales service be processed according to the rules after verification.

Q3: What is the only applicable scenario for after-sales return and compensation?

A: The only valid after-sales scenario is severe damage or loss of the artwork caused by objective logistics accidents during transportation. Buyers must complete inspection within 24 hours after receiving the package and provide complete and valid evidence including damaged artwork and original packaging photos/videos for verification.

Q: What is the only situation eligible for after-sales return, exchange, or compensation?

A: After-sales compensation is only accepted in cases where the artwork sustains severe damage or is lost due to objective logistics accidents during transport. Buyers must inspect the goods within 24 hours of signing for the package and provide clear photographic evidence of the damaged artwork and the condition of the original packaging. Processing will only occur after verification.

Q4: Which situations do not support return, exchange or refund?

A: No after-sales service will be provided for the following situations: personal subjective dislike, slight flaws and handcraft traces unique to handmade works, minor scratches or slight extrusion generated by normal logistics friction, damage caused by improper storage, accidental collision or man-made damage after signing for the package, and overdue application beyond the 24-hour inspection period.

Q: Which situations are not eligible for return, exchange, or refund compensation?

A: The following situations are not covered by after-sales return, exchange, or refund policies: personal subjective dislike, subtle craftsmanship marks or normal imperfections inherent in handmade items, minor scratches or slight deformation caused by normal logistics friction, improper storage after receipt, man-made damage from collisions, and late applications exceeding the 24-hour inspection window.

Q5: What is the return and exchange policy for art materials and tools?

A: Unused, unopened and undamaged art materials and tools can support reasonable return and exchange applications within the valid after-sales period. Returns caused by personal reasons shall be borne by the buyer for the return shipping fee. Damaged packaging, used traces, man-made damage or overdue applications are not eligible for return or exchange. Only severe damage or loss caused by objective transportation accidents can be accepted for after-sales verification and processing.

Q: What are the return and exchange rules for art materials and tools?

A: Art materials and tools that are unused, unopened, and in good condition can be subject to reasonable return or exchange applications within the valid after-sales period. Shipping costs for returns due to personal reasons must be borne by the buyer. Materials with damaged packaging, signs of use, man-made damage, or late applications are not eligible for return or exchange. Only severe damage or loss due to objective logistics accidents during transport will be accepted for after-sales verification and processing.