About Customization
Custom Commission Q&A
Q1: How does the custom commission process work?
A: First, share your reference photos, creature concepts, preferred colors and detailed requirements. We will confirm the design details, size, schedule and all specifications with you. Once confirmed, your exclusive artwork will be finished with meticulous handmade craftsmanship.
Q: What is the process for a custom commission?
A: Please first provide reference images, creature concepts, color schemes, and specific requirements. We will confirm the design details, dimensions, and production schedule with you. Once everything is confirmed, your exclusive piece will be brought to life with dedicated, meticulous craftsmanship.
Q2: Are there any natural characteristics of handmade artworks?
A: All handmade artworks naturally carry subtle handcrafted traces and slight individual differences. These unique details are not defects, but exclusive marks of handcrafted art. Please place your order carefully if you are a perfectionist who pursues zero-flaw industrial finished products.
Q: What are the natural characteristics of handmade works?
A: All handmade works will have subtle signs of crafting and slight individual variations. These natural details are not flaws, but rather unique qualities characteristic of handmade art. Perfectionists seeking industrial-grade flawlessness should place orders with caution.
Q3: How long does a custom artwork take to finish?
A: Every piece is 100% handmade and completely unique. The production time normally takes 2–4 weeks, depending on design complexity. Orders may be postponed due to queue scheduling, and the exact updated timeline will be notified by the creator. If you need the artwork for a specific date such as birthdays or holidays, please contact us in advance to arrange your schedule.
Q: How long is the production cycle for a custom work?
A: All works are 100% handmade and unique. Depending on the complexity of the piece, the production cycle is approximately 2–4 weeks. In the event of delays due to queue scheduling, the specific delivery time will be communicated by the creator. If you have a specific deadline for birthdays, holidays, etc., please communicate in advance to reserve the time slot.
Q4: What is the deposit and balance payment rule for custom orders?
A: A 50% non-refundable deposit of the total order value is required to reserve your production queue spot. The deposit covers platform transaction fees and administrative costs and counts toward your final total. The remaining balance must be fully paid before the finished artwork is shipped. We will not arrange delivery until the full balance is received.
Q: How are deposits and final payments handled for custom orders?
A: For custom orders, a 50% deposit of the total price is required to secure your production slot. The deposit is used to cover platform transaction fees and processing costs and is non-refundable. The remaining balance must be paid in full after the artwork is completed and before it is shipped; shipment will not be arranged until the balance is paid.
Q5: Can I cancel or refund my custom order?
A: Before production officially starts, you may cancel your commission. A cancellation fee (up to 10% of the total order value) will be deducted to cover transaction fees, taxes and processing losses. If only the deposit is paid, the deposit will be retained as the cancellation compensation. Once your deposit is paid, if your order remains in the queue for more than 60 days without cancellation request, the order is confirmed valid and no further cancellation or refund will be accepted, even if production has not started. Once production officially begins, no cancellation, refund or partial refund is available under any circumstances.
Q: Can I cancel a custom order or request a refund?
A: Before production officially begins, you may apply to cancel the commission. Platform fees, taxes, and processing costs will be deducted from the refund (up to 10% of the total order price); if only a deposit was paid, the deposit will be retained as a cancellation fee. Once the deposit is paid, if the order remains in the queue for more than 60 days without a cancellation request, the order is considered confirmed by the system, and no further cancellations or refunds will be accepted, even if production has not started. Once production begins, the order cannot be cancelled or refunded under any circumstances.
Q6: Will I get progress updates and previews? Can I request changes?
A: We will send final preview photos for your confirmation before completing and shipping the artwork. Minor adjustments can be made during the production stage. Once you confirm the preview, no further modifications or refunds will be available.
Q: Can I check production progress or request changes to details?
A: Before the work is finished and shipped, we will provide final preview photos for your confirmation. Minor reasonable adjustments can be made during the production process. Once you have confirmed the preview, no further modification requests or refund applications will be accepted.
Q7: Do you ship internationally? Is the packaging safe?
A: Yes, we provide worldwide shipping with full tracking and shipping insurance. Every delicate custom creature is carefully packed in a sturdy collector gift box with protective cushioning. Each piece comes with an adoption certificate, safely prepared for its new home.
Q: Is international shipping supported? Is the packaging safe?
A: We support worldwide shipping, with full tracking and shipping insurance. Each custom work is packed with a reinforced collector gift box plus protective cushioning and comes with an exclusive adoption certificate, ensuring it reaches you safely.
Q8: What is the return and after-sales policy for custom artworks?
A: Custom handmade artworks are uniquely personalized and non-returnable by default. Returns are only acceptable if the artwork is severely damaged during transit. You must provide clear photos of both the artwork and original packaging within 24 hours after delivery. Damage caused by improper storage, post-delivery accidental damage or buyer’s remorse is not eligible for return or refund.
Q: What is the policy for returns and after-sales service on custom works?
A: Custom handmade items are exclusive personalized pieces and are not eligible for no-reason returns or exchanges by default. After-sales service is only provided if the work is damaged during shipping, and proof of damage to both the item and the original packaging must be provided within 24 hours of receipt. Returns or refunds are not supported for personal reasons, such as improper storage, man-made damage after receipt, or simply not liking the item.
Q9: What materials are used for the artworks?
A: Needle felting artworks are crafted from naturally dyed, non-toxic wool, paired with glass eyes and sturdy metal wire frames. Fantasy creature art dolls are made of mixed materials, including polymer clay, fabric, filling materials, metal and glass. Both art forms are exquisite collectible artworks.
Q: What materials are used for the artworks?
A: Needle felting artworks are crafted from naturally dyed, non-toxic wool, paired with glass eyes and metal wire frames. Fantasy creature art dolls are made from a mix of materials, including polymer clay, fabric, stuffing, metal, and glass. Both types of creations are exquisite collectible artworks.
Q10: How do I protect and maintain my artwork?
A: Both art forms are exquisite collectible artworks. Please keep them away from humid environments, direct sunlight and pet contact. Do not wash the artwork with water or apply strong external impact and heavy pressure. For daily maintenance, dust can be removed with a camera air blower or a soft brush. Displaying the artwork in a glass cabinet is the best way for long-term preservation.
Q: How do I protect and maintain the artwork in daily life?
A: Both types of creations are exquisite collectible artworks. Avoid placing them in humid environments, exposing them to direct sunlight for long periods, or letting pets touch them. Do not wash with water, and avoid heavy impacts or crushing. For daily dust removal, you can use a camera lens blower or a soft brush. Displaying them in a glass cabinet is the best way to preserve them.