Regarding returns and exchanges
Return & Exchange Q&A
Q1: Are handmade custom artworks eligible for return or exchange?
A: All handmade customized artworks are personalized exclusive products and do not support unconditional returns or exchanges. Each piece is handmade according to the customer's requirements, with unique craftsmanship and design attributes, so ordinary reasons such as dislike, inappropriate style, or inconsistent imagination will not be accepted for return or exchange.
Q: Are handmade custom artworks eligible for return or exchange?
A: All handmade custom artworks are personalized, exclusive products and do not support returns or exchanges without reason. Each piece is handmade according to customer requirements and possesses unique craftsmanship and design attributes; therefore, return or exchange requests based on ordinary reasons such as personal dislike, style mismatch, or discrepancies in imagination will not be accepted.
Q2: Are finished spot products eligible for return or exchange?
A: Finished in-stock handmade artworks also belong to unique boutique collectibles. In order to protect the uniqueness and collection value of the works, in-stock items do not support unconditional returns and exchanges. Only logistics damage accidents can be verified for after-sales processing in accordance with the rules.
Q: Are in-stock finished artworks eligible for return or exchange?
A: In-stock finished handmade items are also unique boutique collectibles. To ensure the uniqueness and collection value of the works, in-stock items do not support returns or exchanges without reason. Only in the event of logistics-related damage can after-sales service be processed according to the rules after verification.
Q3: What is the only applicable scenario for after-sales return and compensation?
A: The only valid after-sales scenario is severe damage or loss of the artwork caused by objective logistics accidents during transportation. Buyers must complete inspection within 24 hours after receiving the package and provide complete and valid evidence including damaged artwork and original packaging photos/videos for verification.
Q: What is the only situation eligible for after-sales return, exchange, or compensation?
A: After-sales compensation is only accepted in cases where the artwork sustains severe damage or is lost due to objective logistics accidents during transport. Buyers must inspect the goods within 24 hours of signing for the package and provide clear photographic evidence of the damaged artwork and the condition of the original packaging. Processing will only occur after verification.
Q4: Which situations do not support return, exchange or refund?
A: No after-sales service will be provided for the following situations: personal subjective dislike, slight flaws and handcraft traces unique to handmade works, minor scratches or slight extrusion generated by normal logistics friction, damage caused by improper storage, accidental collision or man-made damage after signing for the package, and overdue application beyond the 24-hour inspection period.
Q: Which situations are not eligible for return, exchange, or refund compensation?
A: The following situations are not covered by after-sales return, exchange, or refund policies: personal subjective dislike, subtle craftsmanship marks or normal imperfections inherent in handmade items, minor scratches or slight deformation caused by normal logistics friction, improper storage after receipt, man-made damage from collisions, and late applications exceeding the 24-hour inspection window.
Q5: What is the return and exchange policy for art materials and tools?
A: Unused, unopened and undamaged art materials and tools can support reasonable return and exchange applications within the valid after-sales period. Returns caused by personal reasons shall be borne by the buyer for the return shipping fee. Damaged packaging, used traces, man-made damage or overdue applications are not eligible for return or exchange. Only severe damage or loss caused by objective transportation accidents can be accepted for after-sales verification and processing.
Q: What are the return and exchange rules for art materials and tools?
A: Art materials and tools that are unused, unopened, and in good condition can be subject to reasonable return or exchange applications within the valid after-sales period. Shipping costs for returns due to personal reasons must be borne by the buyer. Materials with damaged packaging, signs of use, man-made damage, or late applications are not eligible for return or exchange. Only severe damage or loss due to objective logistics accidents during transport will be accepted for after-sales verification and processing.