About shipping
Shipping & Transportation Q&A
Q1: Where do you ship from, and which couriers do you use?
A: We provide worldwide shipping services via reliable international couriers. All items are shipped from China. All packages come with full tracking information and shipping insurance. A logistics tracking link will be sent via email after shipment.
Q1: Where do you ship from, and which couriers do you use?
A: We provide worldwide shipping services via reliable international couriers. All items are shipped from China. All packages come with full tracking information and shipping insurance. A logistics tracking link will be sent via email after shipment.
Q2: What is the approximate shipping transit time?
A: In-stock artworks will be inspected, packed and shipped within 3–5 working days. International delivery generally takes 7–15 working days, depending on the destination region and customs clearance progress. For custom-made artworks, please refer to the Custom Commission Q&A for relevant production and delivery schedules.
Q2: What is the approximate shipping transit time?
A: In-stock items are inspected, packed, and shipped within 3–5 working days. International shipping typically takes 7–15 working days, depending on the destination region and customs clearance progress. For production and delivery schedules for custom-made items, please refer to the Custom Commission Q&A.
Q3: How are handmade artworks packaged for shipment?
A: Every delicate handmade artwork is carefully packed with sturdy collector gift boxes and professional buffer cushioning materials, which greatly avoids extrusion and damage during transportation and ensures intact delivery.
Q3: How are handmade artworks packaged for shipment?
A: Every delicate handmade artwork is carefully packed using sturdy collector gift boxes and professional cushioning materials to minimize the risk of crushing and damage during transit, ensuring the work arrives in perfect condition.
Q4: Does the price include tariffs and import taxes?
A: International orders may incur import duties and local taxes of the destination country. All related fees are not included in the product price and shall be borne by the recipient.
Q4: Does the price include tariffs and import taxes?
A: International orders may be subject to import duties and taxes in the destination country. These costs are not included in the product price and must be covered by the recipient.
Q5: How is the shipping fee calculated?
A: International shipping fees are calculated based on the destination country, package weight and dimensional size. The courier will take the larger value between the actual gross weight and volumetric weight as the final billing weight. Final shipping cost varies by region and logistics channel. We will provide an accurate shipping quote according to your order situation.
Q5: How is the shipping fee calculated?
A: International shipping fees are calculated based on the destination country, package weight, and dimensions. Couriers use the greater of the actual gross weight or volumetric weight as the billable weight. Shipping costs vary by region and logistics channel; we will provide an accurate quote based on your specific order.
Q6: What are the shipping terms for materials and tools?
A: Art materials and tool shipments follow standard international logistics rules, same as artwork shipping. All material packages are fully trackable and insured. Material orders are packed with basic protective packaging, and minor surface scratches or slight extrusion caused by normal transportation are not covered by after-sales compensation.
Q6: What are the shipping terms for materials and tools?
A: Shipments of art materials and tools follow the same international logistics rules as artworks, including tracking and insurance. These items are packed with basic protection; minor surface scratches or slight deformation caused by normal transit that does not affect functionality are not eligible for after-sales compensation.